Books are for use

"Selfless Audacity" Means Creating a Sustainable Not-a-Business Model | Peer to Peer Review

2011-05-12T07:04:00.000-07:00

Another take on how the basics of library science and practice from Ranganathan can persist in a networked world. Barbara Fister addresses all the laws but one, "Save the time of the reader." Perhaps she takes it for granted.

"Selfless Audacity" Means Creating a Sustainable Not-a-Business Model | Peer to Peer Review

Assessment at Penfield Library

2011-02-23T12:58:00.000-08:00

Assessment Activities in Penfield Library

Mission

Penfield Library: Where Ideas, Learning and Innovation Connect

We are active partners in the teaching and learning process, connecting members of the SUNY Oswego community with meaningful resources, user-centered services and engaging spaces.

Principles

Penfield Library is at the heart of teaching and learning at SUNY Oswego.

As College leaders in information technology and information literacy, we connect learners with

· resources that are both selected and organized to be easily discovered and meaningfully incorporated into the learning process.

· assistance, guidance and instruction in the use of information sources.

· online and physical spaces where they can pursue learning.

October 7, 2010

Indicators of patrons connecting with our resources, services and spaces

· Website visits – resources, online spaces
· Door counts – spaces
· Instruction attendance – services

These measures help us to monitor and document the volume and extent of our connections with our patrons. These statistics are normalized by dividing them by FTE students, providing a profile of library use by our “average” student. These numbers can also be validated by comparing them to reported frequency of use in interviews and surveys.

By focusing on three top level measures we have a sustainable and feasible way to monitor the impact of improvements and other changes in the library.

We have several years’ worth of this data. We are exploring good ways to present this information to the campus community.

Reports of users’ experiences

· Surveys and interviews
· Suggestion box
· Net Promoter Score

o "How likely is it that you would recommend Penfield Library to a friend or fellow student?"

These instruments will focus on identifying our strengths and weaknesses, and exploring how our patrons find value in their use of library and information resources. We have a mix of quantitative and qualitative data from at least four interview or survey projects. And we have access to a number of campus surveys that include some information about the library.

Our plan is to establish a more regular administration of surveys

Program Review and Self Study Initiative

· Analysis of collection and library instruction activity for each department to be delivered at beginning of self study process

First inspired by a report of best practices for Program Reviews, this idea has also surfaced in work on Oswego’s Self Study for Middle States. This approach could generate more engagement by faculty in library-teaching collaboration, highlight the Library’s success (or not) in participating in the teaching and learning process, and place the focus for library assessment at a more granular level than we have done before. This program-by-program analysis can also help identify areas for improvement at a level that matters the most—students’ success in their respective programs.

Learning outcomes: Information literacy

· Lake Effect Research Challenge Worksheet for basic level
· Assessments in Program Review Self Studies
· Sense-making (critical incident) interviews with seniors
· Information Literacy Test to validate other measures
· NSSE data on research assignments and activities

Triangulation is the rule here. The Research Challenge Worksheet provides an assessment of information literacy at the basic level—focusing on first year students’ preparation for their next four years of academic research. This has been done in three full cycles over seven years and has identified areas for improvement and has documented progress.

Assessments incorporated into Program Review Self Studies have the potential for doing the same at the capstone level but focusing on student accomplishment at the end of four years work in their disciplines. We have had only a handful of departments directly include information literacy learning outcomes in their assessments, and reports of their findings have not been shared with the librarians.

The senior interviews and the Information Literacy Test are both planned to validate and expand on what we find in the Worksheets and the Self Studies. The senior interviews are meant to be a continuing project and will both document student abilities and help us uncover areas for improvement in teaching and library programs.

The Information Literacy Test, a standardized multiple-choice instrument, is planned for this Spring. It will focus on sophomore students to give us a benchmark in regard to how well our students accomplish and retain information literacy abilities from their First Year experiences.

NSSE surveys are self reports from students of their activities and engagement in their education. This cannot tell us whether students meet our expectations, but does tell us to what extent students engage in information literacy activities.

--Jim Nichols, Nov. 2, 2010

Why Isn't There Just One Citation Style?

2009-09-10T15:39:00.000-07:00

Okay, so that's a rhetorical question. Here's the rhetorical answer, or at least one based on a rhetorical look at citation practice in different disciplines. By the way, the short answer is because there is not just one discipline.

I started my graduate school career in English, using endnotes in the MLA style complete with a handful of Latin abbreviations. Then I worked in Mass Communications using parenthetical references in the APA style. When I finally landed in Library Science and started to try to track down sources from incorrect or partial citations I learned to appreciate redundancy, reversing everything I had learned about good writing.

And then I found myself back in the English Comp. classroom and tried to deconstruct for myself what the meaning and use of a citation style might be.

First, any citation style is a heavily coded system for communicating the most important information about a source in the least amount of space. The order of elements and the punctuation are a code that removes the need for labels for author, title, date et cetera (I remember my Latin). This level of coding is amenable to standardization and that is why we almost always see a colon before page numbers or parentheses around a date.

Two notable differences between MLA and APA include the content of the parenthetical references and the placement of publication dates in the "Works Cited" or "References" lists. These differences are impossible to standardize because they are rooted in the rhetorical needs of humanities scholars on the one hand, and social sciences researchers on the other.

Humanities research revolves around presenting a close reading of a specific text. Dates are important reference points for context and establishing the primacy of a specific version of a text, but in the midst of reading and interpretation the words on the page, the specific page, are the center of attention.

Social scientists center on the gathering and analysis of data and the building of theory rooted in data. The words on a specific page of a published article are not nearly as important as the report of results and conclusions represented by the whole of the article. So specific page numbers are only incidental. The year of publication, though, becomes important because it places the one report into the context of all the reports in the particular line of research.

So we will always see page numbers in MLA and years in APA, and that is the way it should be. And students should have to learn the style for the discipline they are working in, so they can better learn how to work, that is use books and other sources, in that discipline.

What SUNY Needs to Know About OhioLINK

2009-07-17T11:12:00.000-07:00

I left Ohio libraries in 1991, just as OhioLINK was getting off the ground, but was privy to the earliest steps to developing Ohio's powerhouse of library services. Among New Yorkers, I have found it difficult at times to explain what a great value OhioLINK has turned out to be. At a time when the SUNY Chancellor comes to us with fresh and positive impressions of her experiences with OhioLINK, it has become urgent for us to understand the full range of what OhioLINK does, the value it provides to the public and private colleges and universities in Ohio, and how we can make something like it happen in New York.

The thumbnail sketch of the value of OhioLINK is available from their 2008 Annual Report:

While many academic libraries have struggled to keep up with the rapidly increasing cost and volume of information, OhioLINK has:

More than quadrupled Ohio higher education’s journal buying power. The $26.7 million invested in OhioLINK Electronic Journal Center statewide licenses for scholarly research articles would cost at least $120 million if purchased individually just by our universities and a much larger amount if applied across all smaller colleges.

Delivered an average of $3 worth of information for every $1 spent on research databases. Purchasing information centrally, for statewide use, continues to be the most cost-effective means of providing expanded access to scholarly information.

Greatly increased access to scientific research on Ohio’s campuses. Students and faculty at OhioLINK universities now use more than three times more journals than were originally available in print on their campuses, while patrons of private colleges use five times more and community college patrons use more than 20 times the amount of journals that were traditionally available.

Greatly reduced the rate of increases in information costs to three percent or less, on average, compared to the inflation rate of eight percent for a typical academic research library.

Reduced the average rate of information cost increases to be in line with average library budget increases.

So how did they do it, and what can we learn from them? The key principles of their vision are stated in the report that spawned the project, "Academic Libraries in Ohio. Progress through Collaboration, Storage, and Technology. Report of the Library Study Committee." ED305079.
Although dated (1987 was so last century) it laid the groundwork for institutional cooperation. What impressed me most at the time, and still holds:

Put materials where they will be used and store the materials that have to be kept. Little used materials can be de-duplicated and stored in centralized repositories, but heavily used materials must be held in duplicate and in easy reach of students.
Leverage with technology to deliver materials and services. The first steps were to create a statewide PAC, retroconvert records, and maintain comprehensive item records. It was pointless to move something to remote storage if nobody would know it was there. With the PAC, everybody could see where everything was, and then request it or retrieve it.
Cooperate actively across boundaries. Maybe sharing is easier in the home state of OCLC, but SUNY/OCLC, now Nylink, was one of the first OCLC ventures outside of Ohio. Anyway, cooperation in Ohio meant giving up local fiefdoms, reaching across sectors, and placing the library user as the most important player. Although 1987 was pre-WWW, it was a natural course of development to provide statewide subscriptions to databases by the early '90s. Incorporating private as well as public colleges was also done early and expanded as soon as payment schemes could be instituted.

For further resources see OhioLINK and the Value of Cooperation.

Signs for the Use of Books

2009-06-15T09:21:00.000-07:00

We are just completing an inventory of the signs in our building with an eye to improving customer service. In our discussions I came up with a short list of rules or guidelines that I think help make the connection between our signage and our posture toward our users. And presumably save the time of the reader.

Signs should be designed to help our patrons, not to attempt to do our work for us. A sign marking the location of the reference desk, for instance, is a help to those looking for reference assistance. A sign directing patrons to place used materials on a book cart, rather than on a table, is intended to do our work for us.

It follows that most signs should do no more than mark locations or give directions to locations in the building.

We should also remember that all the physical design elements should work to invite if not to inspire reflection, engagement and learning. The overall impression might be one of serenity and harmony, but with some elements of stimulation where it matters. Random clutter should be avoided. Overall attractiveness must be maintained.

Need and effectiveness should always be in the picture. Most signs just don't work. Many others outlive their usefulness. We found several dozen "No Smoking" signs in the building. None of us could remember ever seeing anyone smoke in the building. This appearance of effectiveness is actually the outcome of the no-indoor-smoking culture on campus. The signs have no use anymore.

Eliminate negativity. Nothing says "you're not really welcome here" like multiple signs beginning with the word "No". We have decided to replace "No Smoking", "No Cellphone use", and "No Groups" on our door to the main stacks area with "Welcome to the Quiet Study Area. Please respect others."

Library Cuts Back to Save Oswego

2009-04-09T12:10:00.000-07:00

Disclaimer

Be advised that this is part of an Alternate Reality Game developed as a class project.

IT IS NOT REAL.

This project is not officially affiliated with any SUNY organization, and the content does not reflect the views or opinions of anyone other than the respective authors. For more information, see the About this ARG page.

Penfield Library at SUNY Oswego will make draconian budget cuts in an attempt to save Oswego from closing.

Books will no longer circulate and will no longer be reshelved by staff. This eliminates all student worker positions and reduces support staff to a skeleton crew for security at the exit to ensure that books stay in the building.

No more books will be purchased and cataloged. Gifts of books will be accepted, but will not be cataloged and shelved. Donations may be left in the lobby where the computers will be removed.

Computers for student use will be reduced to six. The decommissioned equipment will be sold.

Online databases will be cancelled, except for those provided to all SUNY libraries by the State Library and by SUNYConnect. The library website will be reduced to links to the library catalog and to the access pages of the State Library and SUNYConnect.

The lights will be dimmed by half, air-conditioning will be left off, and heat will be set to 50 degrees.

Ask A Librarian and library instruction services will be stopped, allowing a substantial reduction in force from 15 faculty to 3.

Student response to these announcements ranged from indifference to outrage.

"I never used the library anyway."

"I'm out of here, I sure wouldn't stick around for this kind of service."

"This one really hurts. The library was a great place to work. I could feel safe and comfortable and connect with my friends and with all the materials I needed for my courses. Now the library will be dark and dangerous."

"Chaotic stacks of books are going to be less than useless. How would I find a book to check out? Oh yeah, I can't do that either."

Civic Engagement and Libraries

2009-02-25T09:50:00.000-08:00

Number 5 of the ACRL Standards for Information Literacy is given short shrift by librarians other than in the areas of copyright and plagiarism.

The information literate student understands many of the economic, legal, and social issues surrounding the use of information and accesses and uses information ethically and legally.

One learning outcome we have tried to use here at SUNY Oswego is:

Students at the Intermediate (Sophmore/Junior) level will be able to: Appreciate the contributions of shared library resources and of librarians’ expertise to the benefit of communities and organizations

Also here at Oswego, we have made a commitment to "civic engagement", described here in our Civic Engagement Coalition's mission statement:

The mission of the Civic Engagement Coalition at SUNY Oswego is to promote democratic practice and values among students, faculty, and staff to create and coordinate purposeful experiences within and beyond the classroom and to develop knowledge, skills, motivation, and practice necessary for becoming responsible, engaged citizens in a pluralistic, democratic society.

So what can we do with this? First we need to recognize the three ways that community libraries intersect with civic engagement.

First, virtually all public libraries and many academic and school libraries are created through civic engagement. In most cases, one or more community members founded the library in order to benefit that same community.

Secondly, community libraries promote education and literacy and provide a continuing stream of information. As a result, libraries contribute to debates and discourses on public policy and strengthen the practice of democracy. Librarians also defend important human rights and democratic values, such as freedom of speech and equal treatment of all citizens.

Finally, libraries and librarians continue to work and to grow because of the support of their communities and governments. Libraries are in fact the prototype for a particular kind of cooperative civic economics, sometimes called the "commons". Patrons pay their taxes and tuition as their share of support for the library, and do so without a defined expectation of benefit. In most cases, the benefit is limited only by the individuals capacity to read and use the resources of the library.

So libraries serve as a crucible for civic engagement. And this springs not only from the library as "a growing organism," but also from the imperative, "Every reader his or her book," and its corollary, "Books for all."

What is a "Book"?

2008-10-24T13:15:00.000-07:00

Ranganathan obviously had bound volumes in mind in 1931. For purposes of my work here and everywhere, I am happy to broaden the term. Here a book is an informative source, no matter the media or format. Sounds simple . . .

I say informative instead of information because information is what happens when someone becomes informed--takes a sign, in the semiotic sense, to be "about" some part of the tangible or intangible world, and to do so in a way that one learns. Information does not happen when you re-read yesterday's news reports unless you see or understand something you did not notice before. Informative indicates that the source has the reasonable potential to inform someone, sometime.

A source is not just a text or document, although to be about the world the source has to appear to follow shared coding and interpretation systems equivalent to those found in texts, documents and language. Any audio or visual material that can be stored and viewed again can be taken as an informative source.

The apparent coding for a source furthers implies an author or speaker. A source is then ultimately one or more persons representing themselves in the source. These persons in turn offer themselves as sources in the context of one or more communities that produce and use the source material.

The only element of a book in 1931 that is not addressed in this definition is the matter of length. The institution of coherent, book-length discourses is important to human society and to our intellectual lives, but length is not a central concern for library practice outside of the provision of shelf or file space. So I am comfortable with thinking of articles and other short sources as books so far as "books [informative sources] are for use."

We Don't Believe in "Skills"--We Don't Care What Students Learn "About"

2008-06-10T07:31:00.000-07:00

I came up with these bold propositions in preparation for a presentation on assessment of information literacy programs.

We DON’T . . .

oBelieve in “skills”
oCare what students learn “about”

We DO . . .

oBelieve in big conceptual tools as guideposts to continuing practice
oBelieve in “Meaningful Learning”
oCare what students learn “to be”

We are VERY SERIOUS about rethinking the substance of information literacy and connecting library and information use to the lives of our students.

My main point at the time was to look at learning outcomes or goals as the key to designing useful assessments that can inform improvements in teaching and learning, and to raise these questions:

What are the Big Ideas or Big Tools that students can use through the rest of their lives?
What is stable and prevalent enough to be useful or be a foundation for learning into the future?
How can we move past the transmission of information and isolated skills to integrating many kinds of learning?

By the way, we are using rubrics to "measure" students' practices in authentic projects. And yeah, information literacy is about personal and social uses of books and other informative sources.

The Full Text at Last

2008-05-15T17:58:00.000-07:00

The full text of the Five Laws is available from the University of Arizona.

The Five Laws of Library Science

2007-07-31T07:54:00.000-07:00

At least some of my future posts will be reflections on one or more of the five laws so I thought I should post them for reference.

Books are for use

Every person his or her book

Every book its reader

Save the time of the reader

A library is a growing organism

—from Five Laws of Library Science by S. R. Ranganathan, 1931

My icon

2007-06-28T12:26:00.000-07:00

Don't expect to see much here soon. I set this up to get my icon into my profile. My topics down the road may include librarianship, information literacy, situated cognition, public policy, continuous improvement in service organizations, Quakerism, taijiquan and other things about growing up and staying healthy while growing older.

The name of the blog is the first law of library science as stated by S. R. Ranganathan in 1931.